FreightConnect does not offer a return policy.
Items eligible for a refund will be issued to the method of original payment. Subscriptions and digital products are not eligible for refunds.
If a charge to the payment method on your FreightConnect account is declined, we may make additional attempts to process the payment. If payment continues to fail, we may display a Billing Issue message when you sign in to www.freightconnect.com, and we may attempt to notify you by email.
If you cancel your services, your cancellation takes effect on your next billing cycle. This means we won’t be able to refund you for any unused portion of your services. For example, you were charged the subscription fee on July 1. On December 1, your credit card is charged as usual. On December 12, you decide to cancel your subscription. No further charges will be made to your credit card, but you will not receive a refund for the period of December 13 through December 31. This cancellation policy applies whether you’ve chosen a monthly or annual subscription plan.
It may take up to a few days for FreightConnect to process your cancellation or plan change, but all cancellations and changes will be effective as of the date that FreightConnect receives your change request.
If you have any billing questions or suggestions about this policy, feel free to call us Monday through Friday from 9:00 AM to 5:00 PM (Pacific time) at 877-832-3035 or email us at firstname.lastname@example.org.